In the HR industry, key AiN Group partner ADP is well aware of the confusion that persists around employee satisfaction and employee engagement. Because many organizations view these different measurements as one and the same thing, they may be missing out on opportunities to foster the kind of workforce atmosphere that leads to innovation and high performance. While employee satisfaction is important to maintaining a positive work environment, it may not be enough to help you retain top performers and achieve competitive success. By focusing on those factors that impact engagement and satisfaction, your organization is more likely to maintain a strong, motivated workforce that is willing to expend extra effort, help drive business goals, and deliver return on HR’s talent management investment.
One AiN Group dealer that is already recognizing the benefits of working with ADP to focus on these factors is Xssentials in Colorado. Here is what they had to say about the ADP TotalSource solution:
“The ADP TotalSource solution puts us in a position to focus on our strategic issues. The outsourcing of Human Resource Management provides the expertise needed to support our growth. Our dedicated HR Business Partner is available to guide us through the complex questions our company faces including benefit management. We appreciate the peace of mind that we’re 100% compliant in everything from SUI to Workers Compensation, Quarterly & Annual Tax filings, and all of the complexities of the Affordable Healthcare Act. Further, having access to ADP’s state of the art technology and the ability to provide benefits and services often only found at much larger companies helps us attract and retain our top employees. I would highly recommend ADP as not just a payroll vendor, but a total HR outsourcing vendor.”
Employee Satisfaction and Employee Engagement are Different, Yet Related Measurements
While exact definitions may differ from organization to organization, HR professionals would generally agree that satisfaction is a measurement of how employees feel — their “happiness” — with their current job and conditions. Engagement, on the other hand, measures employees’ emotional commitment to an organization, taking into account the amount of discretionary effort they are willing to expend on behalf of their employer. Highly engaged employees go above and beyond the core responsibilities outlined in their job descriptions, innovating and thinking outside the box to help move their organizations forward.
Participants in the Society for Human Resource Management’s 2012 Employee Job Satisfaction and Engagement Survey ranked relationship with immediate supervisor, opportunities to use skills and abilities, and autonomy and independence as top drivers for both employee satisfaction and employee engagement. These findings suggest that focusing talent management efforts in these areas may yield significant return on investment. To effect maximum change, organizations must transform performance management from a static, once-a-year event into a dynamic, year-round process. At the same time, they must implement a talent management framework in which employees and managers can work together to establish clear measurable goals, competencies, and career development activities that align with corporate objectives. Managers also need to check in with employees throughout the year to discuss progress toward goals and provide constructive coaching. By building this kind of feedback and relationship-building into the talent management process, your organization will be better positioned to drive the high levels of employee engagement that correlate with competitive success.
The ADP TotalSource Solution to Talent Management
ADP TotalSource integrates all major HR management and employee benefits functions into a single-source solution – one that translates into real savings, increased efficiency and greater peace of mind. With ADP TotalSource, you retain the day-to-day control over how you manage your employees and ADP TotalSource handles the HR management and benefits administration. To learn more about how ADP TotalSource can help you gain a competitive edge, email George E. Hartman at firstname.lastname@example.org.
 Society for Human Resource Management, 2012 Employee Job Satisfaction and Engagement: How Employees are Dealing with Uncertainty, October 2012, 41.  Corporate Leadership Council, Building Engagement Capital: Creating and Leveraging Sustainable Employee Engagement, CLC Human Resources Insight, 3.